Job Description

  • Develops and implements an organization’s total quality management strategy with policies, programs and initiatives.
  • Leads cross functional teams to study and develop effective tools, methods and systems to ensure that the products and services are of the highest quality.
  • Creates standards used to measure quality results and to drive continuous improvements.
  • Typically reports to top management.
  • Typically manages through subordinate managers and professionals in larger groups moderate complexity.
  • Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
  • Make it a priority to see that disaster recovery and emergency operating procedures are in place and tested on a regular basis.
  • Evaluates and recommends new information security technologies and counter-measures against threats to information or privacy and develops security reports and dashboards.
  • Develops communication plan addressing each interested party’s needs. Consider what part of the quality system should be communicated and when.
  • Determines who are the interested parties of the QMS are, such as customers and suppliers. Determines what are the requirements of the interested parties.
  • Performs task and keeping the information up to date.
  • Maintains process flow mapping in order to track the continual improvement of the QMS.
  • Maintains overall process integration flow is one activity and many quality managers perform.
  • Determines risks and opportunities that can affect product conformity.
  • Manages the risk and opportunities for product and services.
  • Responsible and has the authority for QMS activities such as ensuring QMS conformance, promoting customer focus and reporting on QMS performance.
  • Monitors quality objectives that have been established and reports to top management.
  • Communicates with customers on quality matters.
  • Determines plan arrangements to verify the products and services and indicate if it is successfully met the requirements.
  • In-charged of all the requirements in clause for performance evaluation, requirements for managing the internal audit most easily fit into the traditional role of a quality manager.
  • In-charge of the non-conformity and corrective action processes per clause.


  • Graduate of any four (4) year course.
  • At least one (1) year work experience