Develops and implements an organization’s total quality management strategy with policies, programs and initiatives.
Leads cross functional teams to study and develop effective tools, methods and systems to ensure that the products and services are of the highest quality.
Creates standards used to measure quality results and to drive continuous improvements.
Typically reports to top management.
Typically manages through subordinate managers and professionals in larger groups moderate complexity.
Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Make it a priority to see that disaster recovery and emergency operating procedures are in place and tested on a regular basis.
Evaluates and recommends new information security technologies and counter-measures against threats to information or privacy and develops security reports and dashboards.
Develops communication plan addressing each interested party’s needs. Consider what part of the quality system should be communicated and when.
Determines who are the interested parties of the QMS are, such as customers and suppliers. Determines what are the requirements of the interested parties.
Performs task and keeping the information up to date.
Maintains process flow mapping in order to track the continual improvement of the QMS.
Maintains overall process integration flow is one activity and many quality managers perform.
Determines risks and opportunities that can affect product conformity.
Manages the risk and opportunities for product and services.
Responsible and has the authority for QMS activities such as ensuring QMS conformance, promoting customer focus and reporting on QMS performance.
Monitors quality objectives that have been established and reports to top management.
Communicates with customers on quality matters.
Determines plan arrangements to verify the products and services and indicate if it is successfully met the requirements.
In-charged of all the requirements in clause for performance evaluation, requirements for managing the internal audit most easily fit into the traditional role of a quality manager.
In-charge of the non-conformity and corrective action processes per clause.
